1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once the down payment has been placed by the customer, it will usually take 8-10 weeks before the order is received.

2. DO YOU HAVE ITEMS IN STOCK FOR IMMEDIATE DELIVERY?

The availability of the stock items can be viewed on the fashioninteriors.ph website. The customer can also verify this by contacting our support team through https://www.fashioninteriors.ph/contact-us/

3. HOW WILL I KNOW IF MY FURNITURE WILL FIT IN MY SPACE?

For every transaction, an advisor will be assigned to the customer to accommodate all concerns regarding the furniture.

4. DO YOU HAVE CUSTOM FURNITURE?

Yes, we do custom furniture. Sofas and Tables can vary in size, but note that prices will be adjusted accordingly. 

5. WHAT IS THE LEAD TIME FOR CUSTOM FURNITURE?

Lead times directly depend on the type of item requested. For every transaction, an advisor will be assigned to the customer to accommodate all details and concerns regarding the furniture.

6. WHO SHOULD I CONTACT FOR CUSTOM FURNITURE?

Name Of Contact Person: Nelson Celis Jr.

Email: sales@fashioninteriors.ph

Mobile Number: (+63) 919 066 3544

Landline: (02) 8662 0391

7. WHAT IF I DON’T LIKE WHAT I ORDERED?

Please view our policy for payments and refunds on https://www.fashioninteriors.ph/delivery-and-shipping/.

8. DO YOU HAVE A SHOWROOM AND WHAT IS THE SCHEDULE?

2307 Chino Roces Ext Former Pasong Tamo Magallanes Makati

Open from 9 AM to 6 PM (Monday – Saturday)

ORDERING, SHIPPING & DELIVERY

  1. HOW DO I TRACK AND CHECK THE STATUS OF MY ORDER?

Regular updates will be provided to the customer regarding the status of delivery. The client can also contact our support team through the mobile and landline numbers provided above for any immediate concerns. 

  1. I’M MISSING PARTS, WHAT DO I DO?

Please view our policy for payments and refunds on https://www.fashioninteriors.ph/delivery-and-shipping/. 

  1. WHAT DO I DO IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?

Please view our policy for payments and refunds on https://www.fashioninteriors.ph/delivery-and-shipping/.

  1. WILL I BE CHARGED FOR THE FULL TOTAL WHEN I PLACE MY ORDER, OR WHEN IT SHIPS?

The customer will be charged for the full total prior shipment of the requested product. 

  1. WHERE DO YOU SHIP?

Please view Shipping & Delivery policy on https://www.fashioninteriors.ph/delivery-and-shipping/

  1. DOES DELIVERY INCLUDE ASSEMBLY/SET-UP?

Usually, we send an assembly team out for large orders. For smaller items, a basic fee will be included in the charge. 

  1. I AM MISSING ASSEMBLY INSTRUCTIONS; HOW DO I GET THEM?

The client can contact our support team through the mobile and landline numbers provided above.

  1. DO YOU DELIVER ON WEEKENDS?

Delivery during weekends largely depends on the location and possibility to enter buildings / subdivisions. 

  1. WHAT ARE THE SHIPPING & DELIVERY OPTIONS?

Please view Shipping & Delivery policy on https://www.fashioninteriors.ph/delivery-and-shipping/

  1. CAN I SET A SPECIFIC DELIVERY DATE & TIME?

The client may specify the desired date and time of delivery for the requested item. But note that the time of delivery may vary as it largely depends on the traffic that will be encountered on that same day and of other variables.

  1. WILL EVERYTHING SHIP AT THE SAME TIME?

Yes, the orders of a client are usually shipped all at the same time. 

  1. I ORDERED MULTIPLE ITEMS, BUT THEY DIDN’T ALL ARRIVE TOGETHER. WHERE ARE THEY?

Regular updates and notifications regarding the status of the order will be provided by the assigned advisor to the client.

  1. CAN I PLACE THE ORDER OVER THE PHONE?

Yes, our support team will be sending a final quote to confirm your order.

  1. WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accommodate payments through cash, bank deposit , credit card and check.

  1. WILL I PAY SALES TAX?

VAT is inclusive in pricing.

RETURNS & WARRANTY

1. I’D LIKE TO RETURN AN ITEM, HOW DO I DO THAT?

Please view our policy for payments and refunds on https://www.fashioninteriors.ph/delivery-and-shipping/. Note that pick up charges will be invoiced

2. I HAVEN’T RECEIVED MY REFUND, WHO DO I CONTACT?

The client can contact our support team through the mobile and landline numbers provided above.

3. I REQUESTED A RETURN/PICK-UP, BUT HAVEN’T HEARD FROM THE SHIPPING COMPANY?

The client can contact our support team through the mobile and landline numbers provided above.

4. DO I NEED TO KEEP MY ORIGINAL PACKAGING TO RETURN AN ITEM?

Yes, we require the original packaging to be returned with the requested item.